Thank you for shopping with us! We want you to love your jewelry. To ensure transparency and trust, our Return and Exchange Policy is structured as below:

1. Returns for Defective or Damaged Products
We take pride in the craftsmanship of our jewelry. However, if your item arrives damaged, defective, or with manufacturing faults, you are fully eligible for a return and a full refund.
• Return Window: You must initiate the return within 30 days from the date the tracking status shows your package was delivered.
• Condition Requirement: The item must be in its original packaging, unworn, and unaltering, accompanied by proof of the defect (such as clear photographs or video evidence sent via email).
• Refund Method: Once the return is received and inspected, a full refund will be processed back to your original payment method within 5–7 business days.

2. Exchanges
If you change your mind, ordered the wrong size, or prefer a different style, we are happy to assist you with an exchange.
• Exchange Window: Exchange requests must be submitted within 30 days of package delivery.
• Condition Requirement: To qualify for an exchange, items must be strictly unworn, undamaged, free of scratches or perfume scents, and in their original packaging.
• Process: Please contact our support team to register your exchange. Once your original item is shipped back to us and inspected, we will dispatch your replacement piece.

3. Shipping Fees & Return Costs
In accordance with transparency rules, shipping costs for returns are handled as follows:
• For Defective/Damaged Items: We will provide a pre-paid return shipping label at no cost to you. You will receive a 100% full refund or replacement.
• For Standard Exchanges: The customer is responsible for the return shipping costs to send the original item back to our fulfillment center. We will, however, ship the new exchanged item back to you free of charge.

4. How to Initiate a Return or Exchange
To start your request, please follow these step-by-step instructions:
• Email our customer care team at [support@dainty-drops.com] with your Order Number (e.g., #1001) and the subject line "Return Request - Defective" or "Exchange Request".
• For defective items, attach clear photos showing the damage or issue.
• Our team will reply within 24–48 business hours with the exact return shipping address or your pre-paid shipping label.
• Pack your jewelry securely to avoid transit damage and drop it off at your local postal carrier.

5. Important Notes & Policies
• No Restocking Fees: We never charge restocking fees for any returns or exchanges.
• Final Sale Items: Custom-made, personalized, or engraved jewelry pieces cannot be exchanged unless they arrive defective.
• Lost Packages: We recommend using a trackable shipping service when returning items for an exchange, as we cannot guarantee receipt of un-tracked packages.

Customer Support Contact
For any queries regarding your order, returns, or exchanges, please reach out to us at:
Email: support@dainty-drops.com
Phone / Whatsapp: +852 6547 0757